Order processing and Packing
We will process your orders in the fastest time possible. We ensure that your package arrives on time and in excellent shape. All our products are tested to be in perfect working order before boxing and wrapping. Our boxes are double layered (in critical corner areas even 3 layered) to prevent transit damage. Internally the is cocooned in a protective layer of soft sponge.
Flat rate shipping by Express Mail International or DHL
Shipping costs is flat rated at USD 19.00 per parcel.
Low Shipping Cost
1. Bulk shipping - We encourage customers to purchase a maximum of 5 products per order. This makes your shipping cost a lot less per unit. Contact us at email@example.com or firstname.lastname@example.org for a shipping quotation. We are here for you.
We ship either via EMS or DHL Express. For small items we ship by USPS Priority Mail International from our USA warehouse. All our shipments are with Tracking number.
Your account will be updated to Shipped with the tracking number noted the moment the tracking number becomes available to us.
Order Processing: Takes 1 to 2 days. Usually same day. We strive to process and ship within 24 hours.
When we updated your account to Shipped, an e-mail with your tracking number will be sent to you.
We will accept merchandise for return if you purchased it from www.fyetech.com within 7 days of receipt.
The merchandise must be in NEW and unused condition and in its ORIGINAL packaging. We do not accept used items.
Mounting and installing the stabilizer and autopilot, or discarding the packing material are some examples of what constitutes used merchandise.
In case of any return of goods (Must be agreed in advance). We will refund the payment with the following exceptions:
1. Restocking Fee , May vary between 15-50% , please consult before returning.
2. If paid with Credit card or Paypal, the transaction fee +/- 3.5% will be subtracted.
3. Shipping fees- will be subtracted from the total.
Ms Gan Ji Mei
Rm.C407, Innovation Building,
Information Industry Park, Chao Yang Road,
QiXing District, GuiLin, 541004
My parcel has not arrived!
A late parcel could be the result of any number of reasons within your country postal system.EMS takes between 5 to 7 working days.
Please understand that we have no control over customs or your country postal system.
Therefore, before you contact us regarding a late parcel, please check with your local post office, EMS or DHL office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection or still undergoing customs check.
We do not consider a parcel lost until after we have received a missing parcel report from the Postmaster. We can do this after 45 days.
Countries such as Italy, France, Spain, Brazil and South Africa usually need to extend wait times due to customs. This is a common issue for international postal / carrier shipping.
Once we have received a missing parcel report and we have a response (no later than 5 days) we can replace your parcel. We will re-confirm with you on your address during this process.
We do not refund or replace parcels that did not arrive because they were failed to be picked up or sent back and lost in transit when sent back to us or have the incorrect address.
Wrong item received.
In the small possibility (very very small) that we made an error in shipping an item to you or your parcel is missing an item, has the wrong item or too many items, please contact email@example.com, clearly stating your order ID and include a photograph of the incorrect item.
Our customer service staff will request a photo of the wrong item if you do not supply one.
We also ask you to check your account, sometimes items can be backordered, in which case you can request a refund, wait or change to another item. Just e-mail us (firstname.lastname@example.org) and we’ll take care of you.
Faulty or broken products
All Fyetech electronic sent back to us will be tested prior to being replaced. We can easily find out what went wrong.
As part of our replacement program, please send us a photo of any damaged goods for our inspection before shipping it back to us.
We accept no responsibility for the improper installation and use of purchased products.
Also, note that:
Products MUST be returned to us for replacement. No matter the cost or state of the product.
Shipping fees are non-refundable once goods have been shipped.
Got questions? Ask us. email@example.com
Our online customer service support team are always ready to assist you to any customer on any issues. We’re here for you and only an e-mail away. firstname.lastname@example.org.